> For the complete documentation index, see [llms.txt](https://technical.geometrygym.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://technical.geometrygym.com/need-help/faqs.md).

# FAQs

## Something isn't working?

Always update to the latest installer of all plugins of interest (to ensure compatibility). Plugins are updated on a frequent basis with small improvements and it’s a good idea to update (when available) every month or so.

{% content-ref url="/pages/-LSWz5YQIP-vxX20MQ7g" %}
[Installation](/getting-started/installation.md)
{% endcontent-ref %}

If you have downloaded latest and something still is not working please contact us and we can look into the issue.

## Does my company have a licence for Geometry Gym?

The best way is to contact your companies IT administer to check if you have an active licence. Alternatively, you can contact us to confirm.

## Do I need an internet connection to access my companies licence?

Typically you will need an internet connection to access a Geometry Gym plug-in licence. However, if you know the period of time in which you will not have an internet connection you can apply for a temporary offline licence for that duration. Please contact us to arrange.