Geometry Gym
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  • Geometry Gym Technical
  • Getting Started
    • Installation
      • Common Installation Issues
      • Updates
    • Licensing
      • License Info and Issues
    • Asking for Help
  • Learn
    • Example Files
    • Tutorials
      • Automating Structural Analysis and Design with SPACEGASS
      • Integrating Karamba3d with Geometry Gym
      • Quick Start Guide - Parametric Structural Analysis (SAP2000)
      • IFC to Structural Analysis
      • Intro to Rhino.Inside Revit
    • "How-to" Guides
      • Structural Analysis HTGs
        • Convert a Structural Analysis Model through IFC
        • Transfer IFC to Structural Analysis
      • BIM How to Guides
        • Weekly Batch Convert
  • Rhino-Grasshopper
    • Introduction
      • Interface Set-up
      • Model Set-up
    • BullAnt
      • Introduction
      • Structure
        • Profiles
      • Geometry Creation Tools
        • Geometric Pattern Tools
        • Model Structure
      • Form Finding
      • Geometry Utilities
      • List and Tree Utilities
      • BullAnt Examples
    • Structural Analysis
      • Introduction
      • Structural Analysis plug-in General
        • Tools for Rhino
          • Import/Export Tools
          • Conversion Tools
          • General Tools
        • GH User Interface
        • Structural Model
          • Structural Model Basics
          • Bake Model (Export)
          • Import Structural Analysis Model
          • Convert Model
            • Structural Analysis Detection from BIM
        • Model Attributes
        • Materials
        • Section Properties
        • Elements
          • Nodes
          • 1D Elements (Curve)
          • 2D Elements (Area)
          • 3D Elements (Solid)
          • Groups/Lists
        • Loads
          • Loadings
          • Load Cases
          • Load Combinations
        • Automating Analysis and Result Queries
          • Solver
          • Analysis Result Queries
          • Query Existing Analysis Model
        • Design
      • GSA | ggRhinoGSA
        • GSA Specifics
        • GSA Examples
      • Etabs | ggRhinoEtabs
        • Etabs Specifics
        • Etabs Examples
      • LUSAS | ggRhinoLUSAS
        • LUSAS Specifics
        • LUSAS Examples
      • ROBOT | ggRhinoRobot
        • Robot Specifics
        • Robot Examples
      • SAP2000 | ggRhinoSAP
        • SAP2000 Specifics
        • SAP2000 Examples
      • SPACE GASS | ggRhinoSpaceGass
        • SPACE GASS Specifics
        • SPACE GASS Examples
      • Strand7 | ggRhinoStrand7
        • Strand 7 Specfics
        • Strand7 Examples
      • Karamba3d
        • Karamba3d Examples
      • Create with Code
    • IFC | ggRhinoIFC
      • Introduction
        • Exporting IFC from External App
      • IFC for Rhino
        • Rhino IFC Import
        • Rhino IFC Export
          • Using Rhino IFC Layers
          • Rhino to IFC Example
        • Conversion Tools
        • Rhino IFC Tree Viewer
        • Rhino IFC Tools
        • IFC File Tools
      • IFC Grasshopper
        • User Interface
        • IFC Database Model
          • IFC Database Basics
          • Bake (Export) IFC
        • Create IFC
          • Model Definition
          • Project Libraries
          • Properties and Property Sets
          • Materials
          • Material Profiles
          • Geometric Representations
            • Geometric Operations
          • Element Types and Instances
            • Generic Elements
            • Standard Elements
            • Services Elements
            • Structural Elements
            • Infrastructure Elements
        • Working with IFC
          • Import/Export
          • GUID tools
          • Extract
          • Quantities
          • Assign Relationships
          • Assign Resources
          • Element Placement and Mapping
          • Element Assemblies
        • Create via Code
      • IFC Examples
    • Revit | ggRhinoIFC
      • Introduction
      • Working with ggRVT
        • Import/Export
        • Elements
          • Element Types and Instances
          • Placement
          • Attributes
        • Model Definition
        • Materials and Profiles
        • Families
        • Analytical
        • Documentation
      • Rhino Inside Revit
      • Revit Examples
    • Tekla | ggRhinoTekla
      • Introduction
      • Tekla Examples
  • Revit
    • Introduction
    • RevitIFC
      • IFC Import
        • IFC Import Options
        • IFC Category Mapping
      • IFC Export
        • IFC Enhanced Export
        • IFC Enhanced Export Linked Models
        • IFC Revision Export
      • IFC Tools for Revit
      • IFC Tools
    • Revit to Structural Analysis
  • OTHER
    • Navisworks | ggNavisIFC
      • Import 4D Information to Navisworks
      • Navisworks IFC Export
    • Advance Steel | ggAdvanceSteelIFC
    • Excel | ggExcelIFC
    • IFC Tree Viewer
  • Need Help?
    • FAQs
    • Ask on the Forum
    • Abbreviations
    • Contributors
  • Changelog
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  • support@geometrygym.com
  • Provide an Example File
  • Provide each issue as a 'numbered' dot point list
  • Isolate the problem
  • Provide Software Versions

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  1. Getting Started

Asking for Help

Asking for help

PreviousLicense Info and IssuesNextLearn

Last updated 2 years ago

Was this helpful?

We love to hear from you, whether you have an idea, are requiring some clarification or are having an issue with a software bug. To enable us to respond as quickly as possible please follow some of the steps below:

  • Provide an Example File

  • Provide each issue as a numbered dot point item

  • Isolate the problem where possible

  • Provide Version to all applicable software

  • Explain what you have attempted to solve the issue?

  • What is the desired outcome of a fixed/improved solution?

Provide an Example File

Where at all possible please provide an example file... Even if the problem can be demonstrated in a simple screenshot please send an example file when requesting help. This way we can make sure the resolution works with your problem or script.

Providing a succinct example is the quickest way to get a response to a support query.

Provide each issue as a 'numbered' dot point list

For multiple issues or requests, separating issues into bulleted numbered list allows us to reply in a structured manner and reference numbered items.

Isolate the problem

If you are having issues with a large model and there are only certain parts in which you are finding issues.

Example: Only one or some elements of a large .ifc file are importing into Rhino incorrectly.

For isolating issues in an ifc file please see how you can extract simple IFC files using the RhinoIFC of RevitIFC Tree Viewer.

Example: An element is not exporting from Revit to Structural Analysis correctly

Provide a small Revit model with only the applicable member in it.

Provide Software Versions

If you are using Rhino, you can directly generate a support email for a particular version of the GeometryGym plug-in by calling the gg###ZZSupportRequest command.

If this command is not available you can call the gg###Version Command or you can look at the installer name of the installer provided that has been installed.

support@geometrygym.com
Rhino IFC Tree Viewer