Geometry Gym
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  • Geometry Gym Technical
  • Getting Started
    • Installation
      • Common Installation Issues
      • Updates
    • Licensing
      • License Info and Issues
    • Asking for Help
  • Learn
    • Example Files
    • Tutorials
      • Automating Structural Analysis and Design with SPACEGASS
      • Integrating Karamba3d with Geometry Gym
      • Quick Start Guide - Parametric Structural Analysis (SAP2000)
      • IFC to Structural Analysis
      • Intro to Rhino.Inside Revit
    • "How-to" Guides
      • Structural Analysis HTGs
        • Convert a Structural Analysis Model through IFC
        • Transfer IFC to Structural Analysis
      • BIM How to Guides
        • Weekly Batch Convert
  • Rhino-Grasshopper
    • Introduction
      • Interface Set-up
      • Model Set-up
    • BullAnt
      • Introduction
      • Structure
        • Profiles
      • Geometry Creation Tools
        • Geometric Pattern Tools
        • Model Structure
      • Form Finding
      • Geometry Utilities
      • List and Tree Utilities
      • BullAnt Examples
    • Structural Analysis
      • Introduction
      • Structural Analysis plug-in General
        • Tools for Rhino
          • Import/Export Tools
          • Conversion Tools
          • General Tools
        • GH User Interface
        • Structural Model
          • Structural Model Basics
          • Bake Model (Export)
          • Import Structural Analysis Model
          • Convert Model
            • Structural Analysis Detection from BIM
        • Model Attributes
        • Materials
        • Section Properties
        • Elements
          • Nodes
          • 1D Elements (Curve)
          • 2D Elements (Area)
          • 3D Elements (Solid)
          • Groups/Lists
        • Loads
          • Loadings
          • Load Cases
          • Load Combinations
        • Automating Analysis and Result Queries
          • Solver
          • Analysis Result Queries
          • Query Existing Analysis Model
        • Design
      • GSA | ggRhinoGSA
        • GSA Specifics
        • GSA Examples
      • Etabs | ggRhinoEtabs
        • Etabs Specifics
        • Etabs Examples
      • LUSAS | ggRhinoLUSAS
        • LUSAS Specifics
        • LUSAS Examples
      • ROBOT | ggRhinoRobot
        • Robot Specifics
        • Robot Examples
      • SAP2000 | ggRhinoSAP
        • SAP2000 Specifics
        • SAP2000 Examples
      • SPACE GASS | ggRhinoSpaceGass
        • SPACE GASS Specifics
        • SPACE GASS Examples
      • Strand7 | ggRhinoStrand7
        • Strand 7 Specfics
        • Strand7 Examples
      • Karamba3d
        • Karamba3d Examples
      • Create with Code
    • IFC | ggRhinoIFC
      • Introduction
        • Exporting IFC from External App
      • IFC for Rhino
        • Rhino IFC Import
        • Rhino IFC Export
          • Using Rhino IFC Layers
          • Rhino to IFC Example
        • Conversion Tools
        • Rhino IFC Tree Viewer
        • Rhino IFC Tools
        • IFC File Tools
      • IFC Grasshopper
        • User Interface
        • IFC Database Model
          • IFC Database Basics
          • Bake (Export) IFC
        • Create IFC
          • Model Definition
          • Project Libraries
          • Properties and Property Sets
          • Materials
          • Material Profiles
          • Geometric Representations
            • Geometric Operations
          • Element Types and Instances
            • Generic Elements
            • Standard Elements
            • Services Elements
            • Structural Elements
            • Infrastructure Elements
        • Working with IFC
          • Import/Export
          • GUID tools
          • Extract
          • Quantities
          • Assign Relationships
          • Assign Resources
          • Element Placement and Mapping
          • Element Assemblies
        • Create via Code
      • IFC Examples
    • Revit | ggRhinoIFC
      • Introduction
      • Working with ggRVT
        • Import/Export
        • Elements
          • Element Types and Instances
          • Placement
          • Attributes
        • Model Definition
        • Materials and Profiles
        • Families
        • Analytical
        • Documentation
      • Rhino Inside Revit
      • Revit Examples
    • Tekla | ggRhinoTekla
      • Introduction
      • Tekla Examples
  • Revit
    • Introduction
    • RevitIFC
      • IFC Import
        • IFC Import Options
        • IFC Category Mapping
      • IFC Export
        • IFC Enhanced Export
        • IFC Enhanced Export Linked Models
        • IFC Revision Export
      • IFC Tools for Revit
      • IFC Tools
    • Revit to Structural Analysis
  • OTHER
    • Navisworks | ggNavisIFC
      • Import 4D Information to Navisworks
      • Navisworks IFC Export
    • Advance Steel | ggAdvanceSteelIFC
    • Excel | ggExcelIFC
    • IFC Tree Viewer
  • Need Help?
    • FAQs
    • Ask on the Forum
    • Abbreviations
    • Contributors
  • Changelog
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On this page
  • Rhino Plug-ins not Loading
  • Can not see Geometry Gym Rhino Toolbars and Menus
  • Cannot View Geometry Gym Grasshopper Tabs
  • Grasshopper Plug-in Not Loading

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  1. Getting Started
  2. Installation

Common Installation Issues

Suggestions for trouble shooting installation.

PreviousInstallationNextUpdates

Last updated 6 months ago

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Please contact support@geometrygym.com if you have installation problems and cannot resolve them.

Rhino Plug-ins not Loading

Contact us if problems loading the plugin, package manager typically makes installation easy and reliable, installation issues are infrequent.

Sometimes however after updating a plugin, users experience a loading error. Usually this will report that plugin id is already in use. (Please post to this discussion if you are experiencing the problem so it might be resolved)

This suggests that restarting Rhino might fix this issue, or you can uninstall the plugin from package manager, restart rhino and install anew. Alternatively the user needs to manually purge older versions of the plugin. You can locate the plugin install folder as per this screen capture (change plugin name if not ggRhinoIFC).

You can then browse back one parent level folder. Close Rhino application, and select all folders with the exception of latest version. Delete the folders. Restart Rhino and the installation should be repaired.

Can not see Geometry Gym Rhino Toolbars and Menus

Refer to https://developer.rhino3d.com/guides/rhinocommon/create-deploy-plugin-toolbar/ for staging of toolbars.

Rhino should copy the .rui file from the plugin folder above, to

%APPDATA%\McNeel\Rhinoceros<version>\UI\Plug-ins\

You can try manually copying the file from plugin folder to Rhino location if you want force the loading of a toolbar.

Due to feedback, toolbars are not automatically grouped. You can follow the steps at the location below to create a toolbar group in rhino.

Cannot View Geometry Gym Grasshopper Tabs

If these haven’t appeared try one of the following. If still having issues please contact us.

Observe Grasshopper Loading Errors

As grasshopper starts it will generally provide errors if something has not loaded correctly. Check for loading error reports as grasshopper starts. If specific to Geometry Gym then please contact us as soon as possible.

Check Grasshopper Developer Settings

Run Rhino command GrasshopperDeveloperSettings and tick COFF loading. Previous versions commonly required COFF loading to be not checked, so try toggling if having problems.

Grasshopper Plug-in Not Loading

If you receive an error message like the one below when trying to open grasshopper it is likely that something is blocking the Rhino Plug-in counterpart from loading in Rhino.

Our Grasshopper add-ins are typically a satellite to our rhino plugin (this might change in the future). So you need to ensure the rhino plugin is loaded prior to Grasshopper starting. First, check it's not load protected in rhino options. Make sure it's not load protected and scheduled to load rhino plugin on rhino startup.

Interface Set-up
https://discourse.mcneel.com/t/unable-to-load-plug-in-id-already-in-use/153552
Rhino Option has a hyperlink to open folder containing plugin files.
Browse back one folder and select older version folders to delete.
Grasshopper Loading Error