> For the complete documentation index, see [llms.txt](https://technical.geometrygym.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://technical.geometrygym.com/getting-started/licencing/license-info-and-issues.md).

# License Info and Issues

## License

Once the GeometryGym License has been installed correctly on your computer you can access these files from *C:\ProgramData\GeometryGym.*

{% hint style="info" %}
This folder is likely hidden therefore ensure that your folder view settings are set to show hidden folders and files.
{% endhint %}

## License Checkout

A license is 'checked-out' from a companies license pool whenever a Geometry Gym function is run. If using a Grasshopper plug-in component it will get checked out when the component runs, or if using a REVIT GeometryGym command when the command is executed. Once operations are stopped the license will be retained for a period of time before the license is released back to the pool for other users to use.

Typically the license will be checked out for a typical time of 25mins before the license will be released however this can be changed to the desire of the user. In order to edit the duration:

1. Find the company shared license file on your computer by navigating to C:\ProgramData\GeometryGym.
2. Located the file GeomGymShared.xml
3. Add a duration element to the XML file as shown below and save the file.
4. The duration should now be updated.

```
<?xml version="1.0"?>
<License>
<Firm>GG</Firm>
<User>xxxxx</User>
<Duration>5</Duration>
</License>
```

{% hint style="warning" %}
The minimum duration which can be set is 5mins
{% endhint %}

## Typical License Errors

**Error:** Rhino Command Continues to show *Checking out \[Company] license from remote server...*

In this case, it is likely that the license server has encountered a rare outage and likely needs input from Geometry Gym to reset the license server. Please contact <support@geometrygym.com>

{% hint style="info" %}
A license diagnostic tool can be provided to enable further testing of license issues.
{% endhint %}